Privacy Policy

Information we collect

• Account details such as name, mobile number, email address, and avatar initials.
• Society membership data such as linked unit numbers, role assignments, and join requests.
• Residence details such as move-in date, alternate phone, emergency contacts, tenancy proof, and vehicle information.
• Operational data such as notices, complaints, amenity bookings, visitor passes, gate requests, chats, and uploaded documents.
• Images that a user chooses to upload or capture, such as profile photos, vehicle photos, visitor photos, QR images, payment screenshots, or document images.

Camera permission

SocietyOS may request camera access on Android devices so users can capture photos directly inside the app. This can include resident profile photos, visitor or vehicle photos, payment proof images, and document images used for society operations. Camera access is only used when a user chooses a feature that requires taking a photo, and the captured image is used only for the workflow requested by that user.

How we use information

• To create and secure user accounts and allow sign-in through mobile number or email OTP.
• To map residents, committee members, guards, and society workspaces correctly.
• To provide billing, complaint handling, amenity booking, visitor approval, and staff verification features.
• To let users capture and store photos that support identity, security, payment, visitor, and documentation workflows.
• To maintain records requested by a housing society, such as occupancy, payment history, and notices.
• To respond to support, privacy, and account deletion requests.

How information is shared

SocietyOS does not sell personal information. Data may be visible to society roles that need it to operate the service, such as residents, committee members, chairmen, or security staff, depending on the permissions granted inside the app.

Data retention

We retain data while an account or society workspace remains active, and for as long as needed to operate the service, resolve disputes, comply with law, or complete deletion requests.

Account deletion

Users can request account deletion from inside the app or from the public deletion page at /account-deletion. When a deletion request is received, we review the account and remove or anonymize data where legally and operationally appropriate.

Contact

For privacy questions, deletion requests, or policy concerns, contact support@mindsflux.com.